Questions about our service



Questions about our helicopter



Fundraising and charity questions


Still have more questions?

If your question hasn't been answered, or you would like to find out more and need to get in touch, you can email or call our friendly Supporter Care Team on 0303 4444 999.

Thank you!

Retail FAQs

Where's my nearest charity shop?

What are your shop opening times?

How do your shops make an impact?

Do you accept donations?

Do you offer a donation pick-up service?

Do you offer Gift Aid on donations?

Do you have an online shop?

Do you have changing rooms?

Do you have volunteering opportunities?

Do you offer any discounts or promotions?

Do you accommodate customers with accessibility needs?

How can I stay informed about my local charity shop?

Frequently asked questions about our lottery

How do I know if a canvasser works for GWAAC?

How do I notify you of a change of address?

How do I cancel my lottery subscription?

How do I make a complaint??

Gift Aid FAQs

What is Gift Aid?

Who is eligible?

What if I'm a high rate taxpayer?

How can I Gift Aid?

Do you offer Gift Aid on donations?

Does my donation qualify for Gift Aid?

What if I have agreed to Gift Aid to another charity?

Can I withdraw Gift Aid from a particular gift?

Can you claim Gift Aid on sponsorship/donations I’m paying in on behalf of others?

Can I stop giving?