What our crew carry
October 10, 2025
Mark’s Story
October 16, 2025
Every year, thousands of people in the UK suffer out-of-hospital cardiac arrests. It can happen to anyone, anytime, anywhere. Survival often depends on the immediate actions of those near to the patient when it does happen — friends, family, or even strangers. The difference between life and death can be a matter of seconds, and the willingness of the people around them to act can save their life.
At Great Western Air Ambulance Charity (GWAAC), we see first hand the incredible impact of ordinary people stepping in to help — from bystanders performing CPR (cardiopulmonary resuscitation) to the timely use of community defibrillators. These actions are vital links in the chain of survival.
Meet seven people whose stories demonstrate the difference communities can make when CPR and defibrillators are used:
1. Keith
“Two other players who knew first aid rushed to his side and performed immediate CPR. They undoubtedly helped save his life.”
A few days after celebrating his 60th birthday, Keith collapsed on the football pitch. His teammates immediately performed CPR. A nearby defibrillator was used, and within minutes, GWAAC’s Critical Care Team arrived to stabilise him. Today, Keith is back on the pitch, grateful for the quick actions of those around him.
2. Rhiannon
“Dan phoned 999. He said, ‘I wasn’t panicking at this point; the panic set in when the call handler was talking me through CPR.’”
Rhiannon collapsed at home after a work call. Her husband performed CPR until paramedics arrived. GWAAC’s team provided critical care, stabilising her for transport to the hospital. Today, Rhiannon enjoys life with her family thanks to those immediate, lifesaving actions.
3. Cathy
“Bystanders immediately began CPR and GWAAC's team arrived swiftly, providing critical care that saved Cathy's life.”
Cathy collapsed unexpectedly while at her son’s riding lesson. Thanks to quick action from those nearby and prompt care from GWAAC, she recovered after a stay in intensive care and weeks in hospital. She now shares her story to inspire others to learn CPR.
4. Sue
“The care home staff were all well-trained in CPR and how to use a defibrillator.”
Sue collapsed while settling her mother into a nursing home. Staff trained in CPR and defibrillator use responded immediately and GWAAC’s team provided advanced care which all led to her recovery. Sue is now making the most of life and volunteering locally in her spare time.
5. Forrest
“Running behind him were three NHS professionals who were able to administer good quality CPR immediately after he collapsed.”
While enjoying a local parkrun, Forrest suffered a cardiac arrest. A nearby fire engine equipped with a defibrillator provided shocks and GWAAC’s team ensured his safe transport to hospital. Forrest now volunteers for GWAAC and shares his story to encourage others to learn CPR.
6. Ann
“The postman happened to be returning to check on Ann at the end of his round... He popped back at just the right time.”
At home, Ann experienced chest pains and collapsed. Her daughter and a passing postman performed CPR until paramedics arrived. GWAAC’s team stabilised her and ensured her safe transport to the hospital. Ann now encourages everyone to learn CPR and step in when it counts.
7. Claire
“With some previous first aid training and with the call handler talking him through what to do, Martin delivered CPR to Claire in a desperate attempt to keep her alive.”
Claire suffered a sudden cardiac arrest at home. With no history of heart problems, Claire's world was suddenly turned upside down. Her husband, Martin, performed CPR and called 999. GWAAC's team arrived promptly, providing advanced care that led to Claire's recovery. She now advocates for CPR training and encourages everyone to find out where their nearest defibrillator is.
These stories are not isolated incidents — they are part of a daily pattern of people stepping in to help, with communities ensuring that lifesaving support is always within reach. From fundraising to place defibrillators in public spaces to volunteering as defibrillator guardians, every action can save a life.
As we approach Restart a Heart Day, we celebrate these local heroes and encourage everyone to get involved. Learn CPR, support our Great Western Hearts defibrillator programme and help strengthen the lifesaving chain in your community.
