Helping you with the loss of a loved one


The death of a loved one can be tough. Though most of us will experience bereavement in our lifetime, each of us will grieve for our loved ones in a different way.

The reality for our crew, our charity staff and the loved ones of our patients is that we can’t always save the life of the person we have reached. We hope that there’s some comfort in knowing that the crew who responded would have done everything they could. Our team are here to help you at this difficult time and are ready to support you, when the time is right for you. 

Patient FAQS

Can you help answer my questions about what happened on the day?

It’s common for patients or relatives to want to know what happened to them or their loved one. Memory loss can often occur because of the serious nature of the illness or injury, or because we give our patients advanced medication which can send them to sleep. All situations are different and complex, so we will only ever be able to report what our teams did or saw from the moment they arrived until we handed over the patient at hospital. Be assured that we will listen and help where we can.

Do you offer a counselling service for patients or relatives?

No we don’t. We can point you to some excellent support services, and we have listed them below for you.

Can I leave a message and say thank you to the crew involved?

Yes. It isn’t often that our crew get to hear back from people who they have helped. If you’d like to pass on a message to the crew then please email

‘’GWAAC is very close to my heart for all of their efforts to try and save my brother, Luke. The work they do is beyond amazing, saving lives on a daily basis. Not only that, but the team keep in contact with patients and/or their families, which is lovely and brings comfort to those who need it.''

Read Holly's tribute to Luke here

Talk to us

We are here for you. If you have any questions or would like to visit the crew and the air ambulance base then please do reach out to us on the details below:


Phone: 0303 4444 999


Further Help

If you think you require additional, specialist support with your bereavement, please consider contacting the organisations listed below.

Cruse Bereavement Care - 0808 8081677

CRUSE offer support, advice, and information to children, young people, and adults when someone dies. They run a helpline as well as bereavement counselling, and facilitated self-help groups across the country.

The Good Grief Trust - 0800 2600 400

Everyone at The Good Grief Trust has lost someone they love, and are committed to helping anyone in a similar situation find the support they need. The charity offer practical and emotional support, signposting to a choice of immediate tailored local and national support, and stories from others who have had a similar loss.

Winston's Wish -  08088 020 021

Winston's Wish is the leading childhood bereavement charity in the UK, offering practical support and guidance to bereaved children, their families, and professionals.