Frequently asked questions about our Lottery

How do I know if a canvasser works for GWAAC?

A list of our current lottery canvassers can be found here. On this page you can check out their image, ID numbers and what they should be wearing. If you have any questions or concerns then please call our office on 0303 4444 999 or email

How do I notify you of a change of address?

Please contact our lottery providers Tower directly on 0333 577 5707 with your previous and new address to update your details.

How do I cancel my lottery subscription?

If you’d like to cancel your lottery subscription then please email with your following details:

  • Lottery ID number and/or GWAAC reference number
  • Postcode and first line of address
  • Name
  • Contact number (incase we have any problems and need to get in touch with you).

Please note we also advise you to cancel the direct debit with your bank. 

How do I make a complaint? 

Please refer to our Complaints and Disputes Policy. If it’s an emergency please call our charity office on 0303 4444 999.

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